Our shop sells adult products, so many UK mobile networks block it by default until the account holder proves they are 18 or over. If you see a blocked message, or the site will not load on mobile data, it is your network’s filter and not a fault with our shop. You must be 18 or over to buy from this site.
Quick fix: try Wi-Fi
Network filters usually apply to mobile data. Connecting to your home or another Wi-Fi network will often let the site load straight away.
Turning off the filter on your phone
Only the account holder can remove the block, and you will need to prove your age to your network.
- giffgaff: verify your age with a passport or a full or provisional British (England, Scotland or Wales) driving licence. It can take up to 24 hours and you will get a text when it is done. You may need to restart your phone afterwards. See giffgaff’s help page on turning off the adult content block.
- Three: verify in the Three app or online with a quick credit card check, or in a Three store with photo ID.
- Other networks: log in to your account or app and look for adult content, content filter or age verification settings, or check your network’s help pages.
Still stuck?
We cannot remove a network’s filter from our side, but we are happy to help if something else seems wrong. Please contact us and tell us your network and what you see on screen.
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